The Kempinski Hotel is set high up on the beautiful black sea resort of Golden Sands Bulgaria. Although the hotel is very new, it is extremely popular among tourists and has been awarded 5*
The coach transfer from Varna Airport is approximately 30-40 minutes to the Kempinski depending on how many stops are in front of you. This is usually quicker if you are travelling by taxi. If you do take a taxi, expect to pay about 20 leva (£7) for the journey.
The hotel is approximately 150 metres long and 50 metres wide. It is a huge structure and contains nearly 900 guest rooms. There are 12 floors altogether, 8 of which are dedicated to guest bedrooms that have either a sea or garden view. Due to the hotels’ location and surrounding greenery, you need to be on a relatively high floor to see the beautiful blue sea. There is also a reception floor, a business orientated floor, a restaurant floor and the spa floor known as the garage. There are 6 main lifts in the hotel therefore it is rare to wait more than a minute for one to arrive. There are lots of helpful staff members to assist you during your holiday.
Breakfast is included in your stay and there are restaurants in the hotel where you can eat lunch and dinner. However, you can also walk the 50 metres to the beach front and enjoy a 2/3 course meal for about a fiver! There are steps down to the beach front or a hill to the right of the hotel. The hill is relatively steep therefore not ideal for disabled access however there is another flatter road leading off to the right that also leads to the beach.
The exterior of the hotel is made from cream brick giving it an extremely “grand” appearance. Luxurious is the best word to describe both interior and exterior of the Kempinski Hotel Grand Hermitage.
The Kempinski has over 728 bedrooms in total and a choice of smoking or non-smoking. Rooms are either single, double, twin or suites, all of which are very well sized. The room décor is very luxurious; cream and dark red are the dominant colours with mahogany furniture and detailed cream carpet. The bed is obviously the main feature of the room, and then you have a desk area, wardrobes, 3 chairs and a long stool at the foot of the bed. Each room has a balcony with table and chairs; the sea view room balconies are slightly larger.
Rooms offer the following services:
Air Conditioning – Powerful if set to the highest fan, keeps the room lovely and cool. If your air conditioning is broken, ask at reception and they send someone to fix it the same day.
Room Service – A room service menu can be found on your desk and this is a 24 hour service! There is a large selection of food on the menu served until 10.30am (breakfast menu) and then a smaller selection available for the rest of the day and night.
Mini Bar – Consisting of water, soft drinks, alcoholic drinks, crisps, peanuts and chocolate! The average price of a soft drink is about 2 Leva (70p).
Internet Access – If you have a laptop you can use the hotels’ internet for free by plugging in the network cable and asking reception for the password.
A Safe – A Safety Deposit Box is included with every room. This is also free and is large enough to store majority of your valuables.
Laundry Service – Forms can be found in the wardrobe nearest the front door.
Towels – Towels and flannels are changed frequently by the maid.
Luxuries – On arrival you are greeted with white dressing gowns and slippers to make your stay even more comfortable.
Action Lights – By the side of your bed you will find a group of switches. Two are light switches but the other two are for you to alert the maid; either ‘Do Not Disturb’ or ‘Make up My Room’; saves you remembering to hang a piece of paper on the door handle.
Television – There are 6 English Channels including BBC World (24 hours News). Other channels are in German, Bulgarian and Russian.
Late Checkout – Costs 50 Euros and can be arranged up until 8pm.
The bathrooms are extremely well designed and certainly meet the 5* standard. The floor and walls are decorated in light brown and cream tiles and all furnishings are white and chrome. There are two sinks resting on a brown marble surface, toilet, bidet, bath and many mirrors. There is a double shower with a huge chrome shower head attached to the ceiling and a removable power shower attached to the wall. Accessories include a washing line (hanging towels over the balcony is not allowed at the Kempinski!), hairdryer, soaps, shampoo, conditioner (small bottles) and flannels. A useful gadget found in the bathroom is a speaker and controller for the TV so you can listen to the program while brushing your teeth!